Shipping policy
At Amarcharkha, we take great care in packaging every order so that it reaches you safely and beautifully. Here is everything you need to know about our shipping process.
1. Order Processing Time
All orders are carefully processed and dispatched within 2 working days of order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a shipping confirmation with tracking details once your order has been dispatched.
2. Domestic Shipping (India)
Shipping Charges:
- Orders below ₹999 — A shipping charge will be applied at checkout
- Orders of ₹1,000 and above — Enjoy free shipping across India
Estimated Delivery Time:
- 5 business days from the date of dispatch for most locations across India
- Delivery to remote or rural areas may take a little longer
Please note that delivery timelines are estimates and may vary due to factors beyond our control such as courier delays, weather conditions, or public holidays.
3. International Shipping
We are delighted to ship our handcrafted pieces to customers across the world. We currently ship to the following countries:
- United States of America
- Australia
- Canada
- Europe
- Russia
- Nepal
Estimated Delivery Time:
- Approximately 15 days from the date of dispatch
Shipping Charges:
- International shipping charges will be confirmed at the time of checkout based on your location and order weight.
Please note that international delivery timelines are estimates and may vary due to customs clearance, local postal services, or other factors beyond our control.
4. Customs & Import Duties (International Orders)
International orders may be subject to customs duties, import taxes, or other charges levied by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping charges. We recommend checking with your local customs authority for more information before placing an order.
5. Damaged or Incorrect Items — International Orders
We take every precaution to ensure your order is packed carefully and correctly. However, in the rare event that an international customer receives a damaged or incorrect item, we sincerely apologize for the inconvenience.
Please note the following conditions for international orders:
- The customer will be required to ship the item back to us at their own expense
- Any customs duties or import charges incurred during the return shipment are the sole responsibility of the customer
- Please write to us at [your email address] within 24 hours of delivery along with your unboxing video and clear photographs of the damaged or incorrect item before initiating the return shipment
- Replacements or further assistance will be considered only after we receive and inspect the returned item
We humbly request our international customers to carefully review all product details, sizing, and descriptions before placing an order.
6. Order Tracking
Once your order is dispatched, you will receive a tracking number via email. You can use this to track your order through our shipping partner's website.
7. Delays & Lost Shipments
While we do our best to ensure timely delivery, Amarcharkha is not responsible for delays caused by courier partners, customs clearance, or circumstances beyond our control. If you believe your shipment is lost or significantly delayed, please write to us at [your email address] and we will do our best to assist you.
8. Damaged in Transit — Domestic Orders
If your domestic order arrives damaged due to transit, please write to us at [your email address] within 24 hours of delivery along with your unboxing video and photographs of the damaged package. We will work with you to resolve the matter promptly.
9. Contact Us
For any shipping related queries, please feel free to reach out to us at [your email address]. We are always happy to help.
Thank you for shopping with Amarcharkha. We look forward to delivering a little piece of handcrafted love to your doorstep.